Privacy Policy

We collect information you provide directly, including your name, email address, phone number, company name, billing information, and any data you enter into the Service such as customer records, service logs, and chemical readings.

We also automatically collect certain usage data when you interact with the Service, including IP addresses, browser type, pages visited, actions taken, and device identifiers. This data helps us understand how the Service is used and improve our features.

We use your information to provide, operate, and maintain the Service; process transactions; send transactional and administrative messages; respond to your requests and support needs; and comply with legal obligations.

We may also use aggregated, de-identified data for analytics and to improve the Service. We will never sell your personal data to third parties, and we do not use your data for targeted advertising.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating the Service (such as cloud hosting, payment processing, and email delivery), subject to confidentiality agreements and only to the extent necessary to provide those services.

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of All American Tradesman CE, LLC (d/b/a Ernie), our users, or the public.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. Session cookies are deleted when you close your browser; persistent cookies remain until deleted or expired.

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service. We do not respond to "Do Not Track" signals at this time.

We retain your personal data for as long as your account is active or as needed to provide the Service. After account cancellation, we retain data for 30 days to allow you to export your records, then securely delete it.

Certain data may be retained longer where required by applicable law or for legitimate business purposes such as fraud prevention, dispute resolution, or enforcement of our agreements.

We implement industry-standard security measures including TLS encryption in transit, encryption at rest, access controls, and regular security audits to protect your data against unauthorized access, alteration, or destruction.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data; withdraw consent; object to or restrict processing; and lodge a complaint with a data protection authority. California residents have additional rights under the CCPA, including the right to know what personal information is collected and to opt out of its sale.

To exercise any of these rights, please contact us at privacy@ernie.app. We will respond to your request within 30 days.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team at privacy@ernie.app, or by mail at: All American Tradesman CE, LLC (d/b/a Ernie), Attn: Privacy, 8 The Green, Suite B, Dover, DE 19901.